Reference

How Your 99led Account Is Governed

These terms set out what you agree to when you open and use your 99led account, including how we handle payments through bKash, Nagad, and Rocket.

Account rules apply at registrationbKash, Nagad, Rocket payment terms includedEligibility subject to local lawTerms updated when policy changesBangladesh-region access conditions apply
99led How Your 99led Account Is Governed
TERMS CONTACT PATHS

Where to Ask About These Terms

If anything in these terms is unclear — or if you want to flag a concern about how they apply to your account — reach our support team through the channels below. For wallet-related term queries such as bKash or Nagad payment conditions, have your account ID and the transaction reference ready so we can respond faster.

Team online

Live Chat

Open the chat icon from any page on 99led. Our support team handles terms questions, account disputes, and wallet verification queries directly in the chat window.

Email Support

Send your terms-related question to our support email. Include your account ID and describe the specific clause or transaction in question so we can respond with the right answer.

Help Centre

The 99led Help Centre lists answers to common terms questions — covering account restrictions, payment conditions, and what happens when a term is updated.

HOW WE HANDLE THIS

Account Security and Policy Accountability

Our approach to these terms is practical and transparent. We do not bury the conditions that matter most — account closure, payment disputes, and region eligibility are each addressed in plain language. If you believe a term has been applied incorrectly to your account, you have a clear path to contest it through our support team.

Account Verification

We verify every account before a withdrawal is processed. This means confirming that the bKash, Nagad, or Rocket wallet used for deposit matches the registered account details.

Term Change Notification

When we revise these terms, we update the date stamp on this page. We also push an in-account notification so you see the change before your next session begins.

Dispute Resolution

Any dispute about how a term applies to your account is handled through our support team first. We document the case, review the relevant transaction, and respond with a reasoned decision.

Data Handling Under These Terms

Your account data and wallet information collected under these terms are held securely. We do not share your bKash or Nagad details with third parties outside what these terms explicitly allow.

Common Questions About These Terms

Below are the questions we hear most often about how these terms work, what they cover, and what you can do if something does not look right on your account.

Yes. Every deposit and withdrawal via bKash, Nagad, or Rocket is governed by these terms alongside each wallet provider's own conditions. Both sets apply at the same time.

No. We update the date on this page and send an in-account notification whenever terms change. You will see the update before your next login session requires you to act on it.

If your region is not on our eligible list, your account may be restricted from depositing or withdrawing. Access depends entirely on your local law and the regions we currently support.

Contact our support team via live chat or email, include your account ID and the transaction reference. We review each dispute against the published terms and respond with a written decision.

Promotion conditions are published separately on the promo board. These main terms do not override them; both sets of conditions apply alongside each other when you participate in a promotion.

We retain account and payment data for as long as your account remains active and as required by applicable rules. For a data-removal request, contact our support team with your account ID.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.