Reference

How 99led Handles Your Personal Information

This page sets out exactly what data 99led collects when you open an account, make a deposit through bKash, Nagad or Rocket, and move around the platform.

Account data protectionbKash, Nagad, Rocket wallet privacyCookie and device data explainedYour right to request or delete data

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Data We Gather Across Your Account

99led Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the registration details you submit — your name, phone number and email address. When you deposit or withdraw via bKash, Nagad or Rocket, we log transaction references and timestamps so your wallet activity can be matched to your account

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ledger. We do not store your full mobile wallet PIN or password; those stay inside your wallet app. We also collect device data — browser type, operating system, screen resolution — so the platform renders correctly whether you are on a low-end Android handset or a
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mid-range phone switching between mobile data and Wi-Fi. Location signals help us apply region eligibility checks, since access depends on local law and eligible regions in Bangladesh. Session activity, including pages visited and games launched, is recorded to detect unusual account behaviour and protect your wallet
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balance. We keep this data only as long as it is needed for account operation or as required by applicable obligations. You can request a summary of the data we hold against your account at any time through our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Security Practices

Encryption on Every Transaction

All data moving between your phone and our servers — including bKash and Nagad deposit flows — is encrypted via SSL so it cannot be read in transit.

Cookie Use and Your Choices

We use session cookies to keep you logged in and analytics cookies to understand which parts of the platform you use most. You can adjust cookie preferences in your browser settings.

Data Retention and Deletion

Account data is kept while your account remains active. If you close your account, we retain only what applicable obligations require and delete the rest on a rolling schedule.

Requesting Changes to Your Data

You can ask us to correct inaccurate details or request a copy of stored data at any time. Submit the request through live chat or email with your registered phone number for verification.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Live Chat Open the chat widget inside your account dashboard to raise a data query directly. Our support team handles privacy requests alongside general account help.

Email Support Write to our support address with your registered phone number and a clear description of your data request. We aim to acknowledge within one working day.

Account Verification Path For wallet-linked data requests involving bKash, Nagad or Rocket, you will be asked to verify account ownership before we action any change or deletion.

Common Questions About Your Data Rights

Below are the data and privacy questions we hear most often. If your question is not here, reach out through live chat or email and our support team will respond with a specific answer tied to your account.

We share only what is necessary — payment processors like bKash, Nagad and Rocket receive transaction references to clear your deposits. We do not sell your personal details to advertisers or unrelated third parties.

We store transaction IDs and timestamps tied to your account. Your wallet PIN and full mobile number are never stored on our servers; they remain secured inside your own wallet app.

Yes. Submit a deletion request through live chat or email with your registered number. We verify ownership first, then process the request. Some data may be retained where applicable obligations require it.

On account closure, we remove active session data and personal details not covered by retention obligations. Wallet transaction records tied to bKash, Nagad or Rocket may be kept for a limited period as required.

We use session cookies for login continuity and analytics cookies to track platform usage. A cookie notice appears on your first visit. You can manage or block cookies through your mobile browser settings at any time.

Access is limited to authorised team members handling account support, security reviews and payment verification. No one outside those functions can view your personal or wallet data without a verified account request.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 99led Handles Your Personal Information

Data Handling, Cookies and Security Practices

Encryption on Every Transaction

Cookie Use and Your Choices

Data Retention and Deletion

Requesting Changes to Your Data

Reach Us About Your Data

Common Questions About Your Data Rights

01 Does 99led share my data with third parties?

02 How is my bKash or Nagad wallet data stored?

03 Can I ask 99led to delete my account data?

04 What happens to my data if I close my account?

05 How do I know if 99led uses cookies on my phone?

06 Who can access my personal account information at 99led?

Privacy Policy

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